Mutually beneficial supplier relationships: An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.Factual approach to decision making: Effective decisions are based on the analysis of data and information.Continual improvement: Continual improvement of the organization’s overall performance should be a permanent objective of the organization.System approach to management: Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.Involvement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. Leadership: Leaders establish unity of purpose and direction of the organization.Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.The Principles of Quality Management are: (Incidentally, this standard is very compatible with my Principles of Quality Leadership and the teachings of Dr. ISO 9000 pertains to quality management principles within government as well as industry. They have a lot to say about quality management (leadership) because international standard ISO 9004 applies to any organization that does work through people. The International Organization for Standardization (ISO) is the world’s largest developer of voluntary international standards.

Iso 9004 standard